1. Introduction These Terms & Conditions form the agreement between you (“the Customer”) and Heat Pro Services (“we”, “us”, “our”) for the provision of boiler servicing and related benefits under our monthly Service Plans.

 

2. General Inclusions All plans include: An annual boiler service in line with Gas Safe and manufacturer requirements. Cover applies to domestic boilers only (up to 40kW). Work will be carried out during normal working hours: Monday to Friday, 8:00am–4:30pm (excluding bank holidays).

 

3. Bronze Plan (£9.95/month) Annual boiler service. Fernox inhibitor test, magnet filter cleaned (if fitted), CO alarm check, automatic service reminders. Priority booking over non-members. No breakdown assessments included.

 

4. Silver Plan (£18/month) Includes everything in Bronze, plus: Fernox inhibitor top up included (if required). Magnetic filter clean (if installed and accessible). 1 breakdown assessment visit per year (diagnosis & minor adjustments included, repairs and parts quoted separately). Priority booking over Bronze and non members during normal working hours. 10% discount on repairs & upgrades. Fair use: the breakdown visit is for genuine faults and not a substitute for regular maintenance or system replacement.

 

5. Gold Plan (£25/month) Includes everything in Silver, plus: First call for boiler breakdowns (including boilers in warranty), annual hot water cylinder service / check (if fitted), Up to 2 breakdown assessment visits per year (diagnosis & minor adjustments included, repairs and parts quoted separately). 20% discount on all repairs, parts, and upgrades. 50% off the service of one additional appliance (e.g. fire or second boiler). Extra safety checks (gas hob/oven visual). Fast-track priority booking. Fair use: assessment visits are limited to two per 12-month period, for genuine breakdowns only. They are not intended as ongoing support for recurring issues or to avoid repair/replacement.

 

6. Exclusions (all plans) Spare parts, repairs, or replacements unless discounted under Gold. Pre-existing faults, or faults caused by poor installation, neglect, or misuse. Out-of-hours attendance (outside 8:00am–4:30pm, Monday–Friday, or on bank holidays). Work on systems outside of normal domestic use.

 

7. Payments & Duration Payments are taken monthly in advance by Direct Debit via GoCardless. Plans run on a rolling monthly basis until cancelled. If you cancel within the first 12 months after receiving a service, we may charge the balance of the one-off service cost (£102) minus any payments already made. We may suspend services if payments are missed.

 

8. Repairs & Breakdowns Assessment visits are for diagnosis and minor adjustments only. Repair work and replacement parts will always be quoted separately. Discounts (Gold plan) apply only to parts and labour supplied by Heat Pro Services. If repeated breakdowns indicate that repair or replacement is required, we reserve the right to decline further assessment visits until the necessary work is carried out.

 

9. Customer Responsibilities Ensure safe access to the property and boiler at agreed appointment times. Maintain the heating system in good condition (e.g. inhibitor present, adequate pressure). Provide at least 24 hours’ notice for cancellations — missed appointments may be chargeable.

 

10. Our Responsibilities Work will be carried out by a Gas Safe registered engineer. We will exercise reasonable skill and care when delivering services.

 

11. Limitation of Liability We are not liable for consequential loss, alternative heating costs, or damage caused by system failure. Our maximum liability is limited to the equivalent of 12 months’ plan payments.

 

12. Changes to Terms We may amend these Terms & Conditions from time to time. Customers will be given notice of any material changes.